on 09-05-2022 13:01
Hi.
I've posted before but didn't get a response from VM. Currently on the phone and have been for 15 minutes so wondering where everyone is!
I need my connection point moved because I'm having an extension built. The builders have already knocked the existing box off the wall but luckily my internet is still working. I know there's £25 charge. I just need someone to come along and move it to another wall.
on 09-05-2022 13:28
If you wait here a day or two a VM Mod will arrange for a technician to move your kit. You are already aware of the £25 fee, so that's good.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 11-05-2022 13:50
Hey @iRadiate,
Welcome back to the community and thanks for taking the time to post.
I have looked into this and can see that you have been able to arrange a visit to have this work carried out. Please let me know how the visit goes.
Regards,
Steven_L