Virgin Media Community

[Nans]

Hi, I am a new customer. I have ordered a quick installation pack but I have realised that this property lacks an internet connection so I cant plug my kit in.

I think I need an engineer. How do I book one please?

Thanks a lot

Nancy

[Laurie_C]

Hi Nancy.

Thanks for getting in touch, and welcome to the Community Forum. I'm really sorry that you're having some problems with your Quick Installation pack.

I'm just going to send you a Private Message so that I can confirm some details, and then take a closer look at this for you. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie