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Need a technician!!!!

We recently moved into a property that’s been empty for 5 years. Our downstairs neighbour is with virgin therefor the box is set up outside but we haven’t got a connection running into our place upstairs. I need a technician to come and set us up but cannot get hold of anyone at virgin!!!! I need help!!!! How do I get in touch with virgin. I cannot use anything because we can’t connect to the box! Frustrating!!! Please help! 

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Re: Need a technician!!!!

What do you have and what don't you have ? 

You have the box outside. 

Do you have a Virgin router? 

Do you have a Virgin cable ? 

Is this a quick start kit? 

 

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Re: Need a technician!!!!

Hi


thanks for the reply!
we’ve got the whole kit, router, tv box ...it’s the quick start kit. From what I’ve gathered, in order to connect this kit we need the socket inside, which we haven’t got. Probably because the property was empty for a number of years. 

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Re: Need a technician!!!!

Hi NicT, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear of the issues you've been having here! Can you confirm if you're still having this problem? I can appreciate you want this resolving asap if you haven't already done so. So let me know if not. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Need a technician!!!!

Hi

yrs still the same issues as we cannot get through on the helpline and also the complaint department. We are super desperate. 
Im paying for something we can’t use. 
i would appreciate any help! 

thank you 🙂 

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Re: Need a technician!!!!

Help you have found - so don't worry 🙂 

 

I just need to clear up what the quickstart is, TV or Broadband? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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