Menu
Reply
  • 4
  • 0
  • 0
Tuning in
514 Views
Message 1 of 14
Flag for a moderator

Need a Virgin socket - was given a quickstart package - Engineer please!

Hello 

The initial sign up process was misleading - leading me to think I had all I needed for install but I do not have the virgin socket.

Please can I arrange an engineer? I can't get through to the call centres despite waiting for 30 mins every time I call.

Please help - new customer not impressed.

0 Kudos
Reply
  • 1.77K
  • 141
  • 258
Super solver
496 Views
Message 2 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

Do you not have the virgin box outside either? Virgin don't offer a QuickStart unless services have been installed before. 

0 Kudos
Reply
  • 4
  • 0
  • 0
Tuning in
492 Views
Message 3 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

I do not. And they actually do - it was all done online and it said all I needed was a socket with virgin on it (but didn't show a photo of this). Turns out they meant the wall socket and not an ethernet socket (which is what I have).

So, I need an engineer to install one.

0 Kudos
Reply
  • 4.7K
  • 492
  • 812
Superstar
480 Views
Message 4 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

Hi this is dreadful why were you sent a self install when it's quite obvious that your property was not completely ready for virgins services.Regards Micky
0 Kudos
Reply
  • 7.84K
  • 624
  • 1.35K
Alessandro Volta
463 Views
Message 5 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

Perhaps the broadband socket has been removed. I have never ever heard of VM just install a phone line without broadband and that’s what the OP stated that they had. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
  • 4
  • 0
  • 0
Tuning in
454 Views
Message 6 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

To clarify - it's a ethernet socket marked Telewest that I have... and that I was told was ok...

0 Kudos
Reply
  • 4.43K
  • 367
  • 629
Community elder
452 Views
Message 7 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

Would you mind posting a picture?

I've never heard of an ethernet socket on the wall marked with Telewest!

0 Kudos
Reply
  • 32.7K
  • 1.79K
  • 5.76K
Very Insightful Person
Very Insightful Person
447 Views
Message 8 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

cable providers have never installed ethernet

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
  • 7.84K
  • 624
  • 1.35K
Alessandro Volta
409 Views
Message 9 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

It’s possibly a RJ11 socket not a RJ45, they do look similar. If it’s a RJ11 then perhaps the property had the old ADSL service many years ago, before VM rid of that service, I think to Talk Talk. This could explain why the location had broadband and is still perhaps wrongly identified in the VM database.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
  • 15.99K
  • 1.82K
  • 3.74K
Very Insightful Person
Very Insightful Person
324 Views
Message 10 of 14
Flag for a moderator

Re: Need a Virgin socket - was given a quickstart package - Engineer please!

Telewest abandoned ADSL in 2000.

https://www.trainingzone.co.uk/telewest-abandon-adsl-plans

VMs records will not go back that far, so I suspect this is a plain old telephone socket.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply