Thanks for posting. I'm sorry to hear that you are experiencing problems with intermittent service again.
The fault reference you have provided is for a webmail issue currently being investigated.
I can't see any issues affecting your hub or network segment. There also hasn't been any fault tickets open over the last 7 days regarding a loss of service. Was there anything showing in the network log that matched this loss of service?
Thanks for getting back to us and posting the network log. there are quite a few T3's showing there. SNR levels look healthy over the last 72 hours. I think we will need to arrange an engineer visit to look into this furhter. I'll drop you a PM to get this organised.
Hi, Had technician visit about 2-3 weeks ago he changed all cables in the house as outside, also changed something in the cab on street and after it was all fine connection fast no problems no timeouts till now... also last night could not load any youtube or email it was that slow.. please advice thanks
I'm sorry to hear that you are experiencing problems again with your broadband connection. I've responded to your PM. Your upstream power levels are a little low but everything looks ok when running a few checks now. Is there anything showing in the network log?