Virgin Media Community

[Shushi]

My remote won't talk to my box, it worked ok on Friday.

[g0akc]

Have you tried new batteries?

At least try taking the existing batteries out then putting them back in which may 'reset' the remote.  Make sure you put them in correct way round.

If that doesn't work try rebooting the box

[Arissa_H]

Hi Shushi, 

Sorry to see that you are having issues with your television box. If you can just tell me what television box you have? If is the 360 tv remote Press and hold the + button on the front of the box for about 10 seconds or until you hear the remote start to beep. You can manually setup the remote to control your amp/sound bar by going to Settings > Audio & Video > Pair remote with devices and follow the on screen instructions. let us know how you get on.

Thank you.