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My product still hasn't arrived and I can't check it's progress because I never received an accountnumber

JamieBT
Just joined

on ‎29-09-2022 17:18

So just over a week ago (21/09), I ordered the M350 offer with VM. I promptly received the order documents stating the install date would be on that Saturday 24/09. Almost a week on and I haven't received anything. 

When I tried to contact VM, they said an account number was required which was never given to me. I can see there is a space for the account number and area reference on the contract information but these sections have been left blank. 

I also saw that Yodel are meant to have emailed me once my product was dispatched and I have received nothing from them.

So after all this I have no idea where my product is and no way of finding out.

Please help.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎29-09-2022 17:36

Hi @JamieBT 

You should call the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Forum Team
Forum Team

on ‎29-09-2022 22:47

Hi @JamieBT 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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