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My next door neighbours are virgin customers but I can't get it.

MattS83
Joining in

on ‎25-04-2022 18:46

Hello, so my problem is as described. My new next door neighbour (semi detached in a cul De sac) is a virgin customer. On the virgin website it says service isn't available at my address.

How can this be?

 

 

 

 

 

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3 REPLIES 3

VM-Jon
Forum Team
Forum Team

on ‎25-04-2022 18:55

Hi there,

thank you for reaching out to us here, that does sound strange. I have escalated this and somebody should be in touch by private message soon and we can take a look at this for you.

thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


MattS83
Joining in
In response to VM-Jon

on ‎25-04-2022 18:57

Thanks Jon! Appreciate you taking the trouble to do that.

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Ashleigh_C
Forum Team
Forum Team
In response to MattS83

on ‎25-04-2022 20:19

Hi there @MattS83

 

Thank you so much for your post and welcome to the community forums! 

 

I'm so sorry to hear that you have been unable to be cabled with us! 

 

I'd be happy to look into this for you and check your address, I'll send you a PM now so we can do so. 

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thank you. 

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