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My hub3 isn’t working upon installing

Joining in

Hi, can any one help me. I have received my hub yesterday and still no signal and not installed yet. I have tried to contact virgin medica and the earliest appointment for a technician is week


Very Insightful Person
Very Insightful Person

If you received a Quick Start kit, there should be an existing connection in the property,  These kits will not be send out otherwise.  It may not be a socket, but just a cable lying somewhere.  Trace the cable from the outside Omnibox on the wall to the inside.

You may need to get the Hub authorised, so call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number.

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