on 22-12-2021 11:44
Water got into my router and sizzles. What do I do?
on 22-12-2021 12:50
on 22-12-2021 12:52
Hi @JAYNE1975
I've moved your post to teh broadband board as this section isn't usually monitored by staff.
Remove it from the mains immediately if you haven't already done so.
Speak to Faults (option 2) by dialling 150 from a Virgin landline or mobile, or 0345 454 1111 from any other phone, normal call rates apply, or freephone number 0800 052 0422
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and then be able to order a replacement.
on 24-12-2021 13:55
Good afternoon @JAYNE1975
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your hub.
As a few days have passed since your post, please could you advise if you have spoken with the technical support team regarding this?
Kind regards,
Zak_M