on 27-01-2023 18:18
My partner works from home during the night and every single night the internet disconnect inconveniently interrupting his work causing him to start over. Is there away to reschedule any of this maintenance or anything.
on 28-01-2023 13:35
You cannot reschedule maintenance.
However the Hub may be trying to update it's firmware and constantly failing?
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing for 10 minutes. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 30-01-2023 13:48
Thanks for your post and sorry to hear about the issue with your broadband
I am going to drop you a private message now to confirm some details, please keep an eye on your inbox for a message from myself.
Regards