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Moving to new build house installation

Yenfen
Joining in

on ‎22-06-2021 15:07

Hello,

I've been having issues getting Virgin installed at my new build property.

I was told by my developer that I have Virgin wired to the house already and can find a serial number on your website simply by entering the address and flat number. And by doing this I can sign up with Virgin and get a router sent to my place in advance, all I need to do is plug the router in and it’s all set up.

Therefore, I tried to look for it on the website and enter my postcode.

However, it shows it’s not connected, there is no broadband availability. 

Could you please assist me on this matter?

I haven’t move in yet, but will be moving in soon, and as I am working from home now, I really need the internet set up in advance.

Looking forward to hear back from you.

 

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5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

on ‎22-06-2021 16:08

Hi Yenfen,

It's possible that VM is available at your new property even though it may not be listed in the postcode checker. 

A member of the Forum Team may be able to check this for you.

Since the property you are moving to is a new build development, then the National Home Builders team would be able to check that for you on 0800 0737 100.

There is also the pre-installation and delivery team on 0800 052 1734 who may be able to double check if VM is available at your new property

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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David_Bn
Forum Team
Forum Team

on ‎24-06-2021 15:23

Thanks for your post Yenfen,

 

Have you been able to find out the answer to this since your post, and using the advise given by @newapollo?

 

If you're still seeking an answer we can drop the area field manager an E-Mail to see if any light can be shed on this for you

 

Kindest regards,

 

David_Bn

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Yenfen
Joining in
In response to David_Bn

on ‎24-06-2021 17:21

Hi David, 

I called the customer service, they said they will send a technician to the area to check.

So I guess the only thing I can do now is just wait.

David_Bn
Forum Team
Forum Team
In response to Yenfen

on ‎24-06-2021 17:30

Thanks for the update!

 

Feel free to update us on what the technician advises you and hopefully you'll be able to take out our services

 

Kindest regards,

 

David

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Christy_D
Forum Team (Retired)
Forum Team (Retired)
In response to David_Bn

on ‎01-07-2021 20:46

Hi @Yenfen

I have some good news for you!... It looks like the address will be showing on our database very soon.

Please check your inbox as I have sent you a private message with an update on the serviceability.

Many thanks!

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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