I've been having issues getting Virgin installed at my new build property.
I was told by my developer that I have Virgin wired to the house already and can find a serial number on your website simply by entering the address and flat number. And by doing this I can sign up with Virgin and get a router sent to my place in advance, all I need to do is plug the router in and it’s all set up.
Therefore, I tried to look for it on the website and enter my postcode.
However, it shows it’s not connected, there is no broadband availability.
Could you please assist me on this matter?
I haven’t move in yet, but will be moving in soon, and as I am working from home now, I really need the internet set up in advance.