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Moving the cable

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Eric29
Joining in

on ‎02-05-2022 12:27

My cable that runs around the house and in to the hub is getting damaged as it’s in a vulnerable position we need it shortening and bringing in the front how can I get this done. Is it something I can do I’m also struggling to keep my tv phone etc connected to the Wi-Fi. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎02-05-2022 14:32

You cannot do any work on the VM co-ax cables.  It's a reasonable £25 call out fee to relocate cables and Hub.

If you wait here a day or two, a VM Mod will pick this up and arrange the work.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎02-05-2022 14:32

You cannot do any work on the VM co-ax cables.  It's a reasonable £25 call out fee to relocate cables and Hub.

If you wait here a day or two, a VM Mod will pick this up and arrange the work.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Tom_W1
Forum Team
Forum Team

on ‎05-05-2022 13:11

Hi @Eric29, thanks for your post here in the Community.

I'm more than happy to get this arranged for you - as @Adduxi has mentioned, our call out charges are £25 so I'll send you a PM to discuss this in further detail.

Please expect this PM to arrive shortly and respond when you can!
Many thanks

Tom_W
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