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Moving hub

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Marthalou
Joining in

on ‎30-09-2022 19:39

Hi, I need to get the input into the house for my hub moved, I can't see a way to find out about that in the website, how can I arrange for that to be done? Thanks. 

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎30-09-2022 19:48

Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Ask for an equipment move - it will cost £25.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎30-09-2022 19:48

Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Ask for an equipment move - it will cost £25.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Matthew_ML
Forum Team
Forum Team

on ‎03-10-2022 11:35

Hey Marthalou, thank you for reaching out today.

I can help you with the request however there would be a one off charge which is £25.

I will send you an PM now, please look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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Sei108
Joining in
In response to Matthew_ML

on ‎02-11-2022 05:00

Hello,

could i kindly request a message as well - i would like to arrange for my hub to be moved as it has been installed in an upstairs bedroom and is giving poor coverage around the house. 

Thank you. 

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Tudor
Very Insightful Person
Very Insightful Person
In response to Sei108

‎02-11-2022 10:27 - edited ‎02-11-2022 10:29

Always best to raise a separate post, if you coat-tail your post can get missed.

Call Customer Services on 0345 454 1111/150 if you have a VM landline


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Martin_N
Forum Team
Forum Team
In response to Sei108

on ‎04-11-2022 10:57

Hi Sei108,

Thank you for your post and welcome to the community. 

We can certainly look into getting the hub moved for you. 

I will private message you now to confirm your details. 

^Martin

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