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Moving house but issue with VM address checking?

barrybloye
Joining in

3 weeks ago

Hi,

I'm hoping to take my Virgin Media broadband to my new home, but I'm getting the message that "Virgin Media isn’t available at this address".

However, the flat is a first-floor conversion in a two-floor house, and VM is available for the downstairs flat as well as both flats in the adjoining houses.

So, it seems VM should be available at my new flat, location-wise. Is this a mistake, or is there another reason why it might not be available?

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

Try the sales team or instaltion team and see what they say....

Sales team on 0800 183 1234 the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun.

A VM person will respond here in a day or two.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

John_GS
Forum Team
Forum Team

2 weeks ago

Hi @barrybloye 

Thanks for posting and welcome to the community.

I'll send you a PM and we can check this with the relevant team.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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