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Moving from TalkTalk without phone line

Hi, couldn't find answer in my question...

I did order Virgin Broadband without phone line and it should go live 30th this month. I have contract with TalkTalk which is with the phone line which ending 3rd next month. Question is do I have to cancel phone line with TT or Virgin will do this? I tried to call TT for couple of days but cant get anyone to talk to me.

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Re: Moving from TalkTalk without phone line

It's best to do it yourself as virgin use there own cables so both can run at the same time. Cancel tt once virgin is in and running in case of problems. 

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Re: Moving from TalkTalk without phone line

VM cannot cancel you current provider. They could cancel the phone if you were porting thee number to them, that the only instance that they can get another providers connection cancelled.


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Re: Moving from TalkTalk without phone line

Ok, I will keep try to call TT regarding phone line, what about broadband? Hopefully I don't need to cancel anything with TT, VB will do this, or I am wrong?

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Message 5 of 8
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Re: Moving from TalkTalk without phone line

you will need to cancel everything with Talk talk. VM can not cancel anything.
You need to cancel the phone line and BB with TT

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Re: Moving from TalkTalk without phone line

I keep trying to speak with someone from TT, one week - no luck...calling everyday, so fed up...
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Message 7 of 8
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Re: Moving from TalkTalk without phone line

Virgin can't help as they don't use the same cables and no phone number to switch. Keep trying. First thing in the morning is usually best. 

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Re: Moving from TalkTalk without phone line

Hi phone the number for the sales team, then plead ignorance and get them to transfer you. Regards Micky
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