on 01-05-2022 15:30
Hi,
When my service was installed a year ago the engineer drilled through the door frame. I have now made a new hole closer to the skirting that I want to run the coax through, but the connector won't fit back out through his hole to pull the cable out.
Can I refit the connector myself, and if not how do I request an engineer visit for this 5 minute job? I can't find any vaguely similar support option on the website.
Thanks
James
Answered! Go to Answer
on 01-05-2022 15:52
Can you post a picture of the connector you're querying?
I suspect the answer is going to be that you need to book a non-fault callout for £25. This can be done by following the same routes (phone or waiting here) as if you had a fault - but that the appointment is chargeable rather than FOC.
If you can post up a picture of the connector in question, we can advise further.
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on 01-05-2022 15:52
Can you post a picture of the connector you're querying?
I suspect the answer is going to be that you need to book a non-fault callout for £25. This can be done by following the same routes (phone or waiting here) as if you had a fault - but that the appointment is chargeable rather than FOC.
If you can post up a picture of the connector in question, we can advise further.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-05-2022 23:54
Thanks japitts.
Picture attached
on 05-05-2022 12:05
Hello garage_jim
This will need an engineer to come out
Which I can arrange for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L