on 04-01-2022 16:17
I used to have my tv, WiFi and box at the other side of my room but had it moved to its present location about 5 years ago. I now want to move it back. My problem is I don’t know whether the engineer added an additional socket or disconnected the old one and moved it (there is a cable coming in in both locations). We now have TiVo and hub 4. How do I know if I can simply move it or need an engineer out? I don’t want to have to pay £99 if I don’t need to but also don’t want to mess anything up. Thank you
on 04-01-2022 16:30
on 07-01-2022 14:29
Hi @Cato671 thanks for posting and welcome to our community.
I thank Roger_Gooner for the advice given and it is completely correct. If we send out a tech to relocate your equipment, it will cost you £25.00 instead of the previous £99.00. Please get back to us with how you wish to proceed.
Regards
Lee_R
on 07-01-2022 17:59
Is there a best number/way to contact to organise?
on 10-01-2022 08:52
Hi @Cato671
If you're happy with the £25.00 charge - I can drop you a private message so we can get this organised.
Regards
on 28-08-2022 18:09
Hi
would this be a virgin media engineer or a private company?
if it’s a virgin media engineer I would like to go ahead please if the cost is still £25 or less.
how do I organise it?
on 31-08-2022 09:42
Thanks for this reply, Cato671.
We are more than happy to assist with this, I will need to send you a message in private so we can get this booked for you shortly.
Please check the top-right corner of our forum and you should see a purple envelope.
Click this and you'll see my message.