Moving Router

[CourteneyLeigh]

• Hey, how do i arrange for my router to be moved from downstairs to upstairs if possible thanks

[newapollo]

Hi CourteneyLeigh 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Carley_S]

Hi @CourteneyLeigh 

Welcome to the community forums. 

We can support you through private message to get an appointment arranged to relocate the router. 

As  @newapollo has very kindly already advised there is a £25 call out charge for this request, so if you're happy to proceed, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.