Virgin Media Community

[jmeselby]

Hi,

I’m looking for some support from Virgin. I am moving into a new build property (David Wilson/Barratt) on 27th Sep and have been promised that after registering for virgin many months ago that I’ll be contacted 4-6 weeks ahead of the move....I’m still waiting.

Each time I phone virgin after waiting for 30mins+ I’m told someone will contact me and they don’t......

All I want to do is move my current broadband to my new property......

Please help! 

[chenks]

is the property serviced?
it would be the developers that would be responsible for doing that.

[jmeselby]

Yes, serviced and ready with virgin 

[Roger_Gooner]

Check your new house for preinstalled VM sockets and cabling, and look around the area for a VM street cabinet. It's a good sign if you find both.

Edit: just read your post. Does the address come up in VM's postcode checker?

[jmeselby]

No not yet, on my street but not up to the numbers of my house. All the cables and boxes are there