Virgin Media Community

[ablenicecat]

Any have suggestions how I can talk or chat to someone about moving house. I have been on the "chat bot" for nearly three hours. 

[jbrennand · Accepted solution]

A VM person will respond here in a day or two.

In the meantime.... what specifically is the issue - someone else may be able to help.

[ablenicecat]

Thank you, I just want to set up the move, so I have no disconnection between moving. 

[jbrennand]

I thought the website was meant to do that for you?

Is the new property a new build?

Do you know if there is an occupant in there now with a currently working VM connection. If so then it ought to be straight forward - if not.... well I dont believe VM test the connection before you move - they just "know" whether there has been a previously active account in that property and not whether it is currently a "quick start" option with an active connection.

Most go through ok quickly.. but there is a small % of these that hit issues for various reasons (e.g previous occupier removed wall boxes, or decorated over them, exterior cables are damaged, etc)

[newapollo]

Hi ablenicecat,

The quickest method would be to telephone and speak to the Moving Home team.

That's  150 from a Virgin phone, or 0345 454 1111, options 1,1 and 4 (Moving Home) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time.

Or as John suggested wait a day or two for this to be picked up by a member of the Forum Team.

[ablenicecat]

Hey John, it does, and puts you in touch with a Message Bot, perseverance that 5.5 hours later someone answered. All done. 

[Zoie_P]

Hi Ablenicecat, 

Thanks for your post. 

Glad to hear you have managed to reach our movers team

Zoie