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Moving Brown Box On Exterior Wall

jpm_101
Joining in

Hi. I'm a new broadband customer. Today I had the contractors come and connect the brown box to the exterior of my property. The engineers were not willing to run the cable down the side of my property to come into the room where the router will be housed and so fitted the box to the front of the property and left. My Virgin Media engineer is due to come next week to connect us up. Will they be able to run an extension cable from the existing exterior box down the side of the property as required or will I need a different engineer to move it? Thanks for any help or advice.

3 REPLIES 3

jb66
Very Insightful Person
Very Insightful Person

The brown box gets fitted on the exterior wall then the second engineer runs a cable from the brown box to where you want the router to go

Thanks. So will the second engineer be able to run a cable from the brown box down an exterior wall before bringing it in to the property?

jb66
Very Insightful Person
Very Insightful Person

Yea that's the 2nd engineers job