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Movers team

I moved into my new flat this week and thought everything going to plan as far as setting up at the new address but only received a cable and no broadband router. I called immediately and was told a form would be completed and I would be contacted within 24 - 48 hrs. No call. Called again today and the agent completely misunderstood and thought i was trying to RETURN equipment. 


I have no broadband router but am being billed for a product i cannot use, i find dealing with the home movers team painful and am having trouble getting any help - I just needa broadband router aside was told would receive. Never had troublewithvirgin until contacting the movers team! 


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Re: Movers team

Hi NicJohnson78. 


Thanks for your post,


Sorry to hear you've had some trouble receiving the hub, I appreciate moving home is stressful enough.


I've popped you over a private message so I can take a closer look at this for you.


Get back to me when you can.