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Moved house no wifi

katiexx98
Joining in

on ‎26-05-2022 23:31

Moved house and got a quick start kit delivered. Set it up and it’s connected but showing a green flashing light and green wifi symbol. When I go onto the my virgin media app it says 

‘your not with virgin media anymore. If there’s any info you want to grab from your account, you have 90 days from your connection date’ 

Can’t watch tv either because obviously the hub needs to be connected 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎27-05-2022 04:35

Hi @katiexx98 

When moving home you are given a new account number.

You may need to call 0800 953 9500 to activate the equipment.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Tudor
Very Insightful Person
Very Insightful Person
In response to newapollo

on ‎27-05-2022 11:09

If it still does then not become active you will need a technician's visit so call 

pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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