on 16-10-2021 10:10
Hi there
I want to get my virginmedia junction termination box inside moved and have a few questions:
1 Drilling - is the engineer willing to drill from the outside brick wall towards the inside? I want to minimise risk of brick blowout by drilling through the softer mortar.
2 Neatness - does the engineer clip the cable to the brickwork or mortar or do you have to do it yourself?
3 Price - how much is the engineer callout fee?
Thanks
Dave
Answered! Go to Answer
on 16-10-2021 10:12
Generally inside to out for drilling, cables should be clipped by technician and the current fee is £25 I think.
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on 16-10-2021 10:12
Generally inside to out for drilling, cables should be clipped by technician and the current fee is £25 I think.
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on 16-10-2021 10:47
Thanks.
Any other views on whether they'll go outside to in?
£25 sounds cheap, how come may I ask? I thought it was £100 approx for a callout.
Thanks
on 16-10-2021 10:51
It used to be £99, but has been reduced to £25.
The technician may do outside to in if you are there to supervise and accept any risks? Sometimes it’s hard to get the hole in the correct place when going from the outside.
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on 16-10-2021 11:03
Great thanks!
So do you just have to call up and book an engineer visit and ask for the £25 price?
on 16-10-2021 11:11
Yes you can phone, or wait here a day or two for a VM Mod to pick this up.
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on 18-10-2021 11:34
Hi Davevmedia
Thanks for your post
I am able to book this relocation in for you if you wish
Please let me know
Gareth_L
on 18-10-2021 12:12
Already booked but thank you!
on 20-10-2021 13:16
Hi Davevmedia,
Thanks for coming back to us to let us know. We're really glad to hear that the visit has been booked in for you.
Please let us know how it goes. If you have any further issues, pop back here and we'll be happy to help.
Thanks,
on 31-10-2021 21:40
It worked really well, 100% better.
Thanks again all