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Move installed cable

Lumpini24
Joining in

Our cable was installed behind a wall climbing plant. However we have had to remove the plant so need the cable moved. 
Can Virgin please contact us to do this for us? 
thanks 

 

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello Lumpini24

 

Thanks for posting in regards to moving the external cable, we appreciate you raising this via the forums and welcome to the community.

 

We're happy to assist with the cable move but as this is classed as a non fault call out it would be charged at £25, this fee would be applied to the next bill should you wish to proceed.

 

If you are happy with this, let us know and we can make the necessary arrangements.