on 31-03-2023 11:28
we've recently got our wifi router and tv box - haven't set the tv box up yet. The cable between the wifi and the tv cable isn't that long - do they have to be kept near each other or can we get an extender cable?
Are we able to mount the tv box and the wifi behind the TV?
on 31-03-2023 14:59
Self-install cables are a set length as longer cables can require signal adjustments. Longer cables are made up on site by technicians, so if the kit you have been sent needs to be further apart you need to ask for a manned install. During the first couple of weeks from your start date this should be free. If you delay it then a charge of £25 will be levied.
The boxes can be wall mounted, but as they do get hot during operation you would need to ensure there is adequate ventilation around them.
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on 31-03-2023 16:44
on 01-04-2023 11:45
"Are we able to mount the tv box and the wifi behind the TV?"
If you mean the Hub, no because it will prevent the WiFi signal from radiating properly. You'll get very poor WiFi coverage around the house.