Hi guys & girls any help please my new replacement superhub 3 arris doesnt work in modem mode i spoken to virgin twice know 1st guy said unit faulty need exchange spoke to 2nd lady she`s saying the faults in my 3rd party equipment and want to charge me to fix? myrouter is netgear night hawk x6 which isnt faulty also lady today is telling me i need to use cat 5 cable ? for it to work not the cat 8 which has worked since it was fitted got no confidence in customer services anyone got a UK help number
i assume you are logging in - 192.168.0.1 and going to the settings and selecting modem mode - saving and rebooting - if so what happens from there - does the hub3 not work or is it that when you plug your own router in you dont get a connection
as to cables - complete rubbish from offshore - you know that of course
and chargeable - is that a link to gadger rescue - if so save your money - they have not much more idea than CS
Thanks Tudor already done that will retry tomorrow has worked ok on old superhub 3 netgear no probs until became faulty plus also when you convert to modem mode you cant log back via browser in to return to router mode you have to do pin reset on vm hub
try the suggestion above - there have been a few posts where users have had problems getting a router to work with modem mode - to check all is well with the hub in modem mode just connect one pc to it and see if you get an internet connection - if you do its not the hub but the setup with the 3rd party router - if you do not get internet connection with just one pc connected to the hub then i would suggest the hub is faulty
Connect only a PC to the hub and change to modem mode wait 5mins to see if you get internet, if not power off the hub for 2mins and back on unplug and replug the Ethernet cable till you get internet.
If you do get internet connect the PC to the netgear night hawk x6 login find the WAN settings and click the clone option to copy the PC MAC to your router now connect the router to the hub and you will have internet.