Modem broken

[BrianBB]

my modem as been damaged in some work we had done .

i can find no on the site to order a new one and get an engineer to call.

All i get is going round in a loop being given fault finding tips .

Any help

[Hayley_S]

Hello @BrianBB,

Welcome, thanks for posting.

I am sorry to see that you are having issues with replacing your Hub.

Is it the Hub that was broken? Or the wires going into the Hub? Can you show us a photo of this please?

Many thanks,

[BrianBB]

it is the actula modem as it was hit by something in a move of furniture

[Steven_L]

Thanks for coming back to us @BrianBB, we would need to send out an engineer to have the issue repaired.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L