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Babbu
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Modem Issues

Hi i been a customer with Virgin Media for over 5 years

I am using broadband only 100mb i was wondering if i can get a upgrade to a new modem as i have slow connection and i have to keep turning modem on/off modem is a bit loose the plastic cover. As i am paying nearly £40 a month i should be entitled to a better modem.

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jbrennand
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Re: Modem Issues

Which Hub (not just a modem) model do you have (it is printed on its sticker/card)?  You say connection is slow - are you testing on an ethernet cabled device or over wifi ?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Babbu
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Re: Modem Issues

Hi

Its Super Hub 2 running on Wifi 

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jbrennand
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Re: Modem Issues

The SH2 is a very capable modem - I use it.  However, I have it in modem mode and use my own wifi router to provide my wifi networks.  You could do that.  Or you can call it in as a fault and tell them your "wifi no longer works" - they cant test that - so you should insist on a technician visit to fix it - s/he wont even bother trying they will just swap in a new Hub3.  Which is fine for most people - if you or anyone in your house is an internet gamer then you need to think twice about a Hub3.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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