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Missing quickstart kit??

Georgeofthejung
Tuning in

I was finally persuaded to stay with Virgin by a reasonably good deal on Friday morning. The person I spoke to promised that the quick start kit would be delivered yesterday between 8 and 8 and that it would be all sorted with minimal fuss.

Well, I waited all day and no delivery. No contact from Yodel (no surprise there). And met with a fantastic "the department's shut" when I called to find out what was going on.

The orders page on my account screen still shows yesterday, and all the contact us is sending me in circles. 

I just want a firm delivery day so i can arrange some one to be here, or keep it and I'll go elsewhere like i was planning.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Georgeofthejung 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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4 REPLIES 4

Georgeofthejung
Tuning in
Anything, anyone?

newapollo
Very Insightful Person
Very Insightful Person

Hi @Georgeofthejung 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for the help, the kit finally arrived this afternoon. Just 2 days late...

I wish this phone number was more readily available on the VirginMedia website, maybe I wouldn't be feeling like sending the whole lot back and changing providers as I was left in the wilderness with no support over the weekend for the quickstart.

Hi Georgeofthejung, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you were having an issue with your equipment delivery but we are happy to hear you're installed and set up now. 

We do take on board all feedback given in the pots we receive so we will be sure to pass this on to the teams. 

We're committed to supporting customers like you and you can find and access all of our available contact options, including live chat, here
If you have any further issues, pop back and let us know. 

Thanks, 

Kath_F
Forum Team

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