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Missing install package

LawrenceCamm
Joining in

on ‎27-11-2023 13:29

I ordered an install package on the 17th of November to be delivered on the 23rd. It is now the 27th and I have no package and have heard nothing from virgin. I can't sign up for my virgin account due to no account number and no area code. I need the broadband set up asap as I will be working from home.

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VM-Jon
Problem sorter

on ‎27-11-2023 13:31

Hi @LawrenceCamm 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

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