Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Missing account number, QuickStart, no delivery

bayleygrace2003
Joining in

on ‎15-09-2022 14:35

Hi,

I have ordered the student package of the broadband for 12 months. 

I received a digital contract summary and the account number and area reference code are both missing on the document. Meaning, I cannot register online. 

My delivery should’ve taken place yesterday (14th of September 2022) and did not arrive. This is quite urgent as myself and housemates are all without Wi-Fi and due to start university in 5 days. 

Any help would be greatly appreciated as I’m currently at a loss of what to do. 

Thank you 

0 Kudos
1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

on ‎15-09-2022 18:18

Hi @bayleygrace2003 

You could try calling the pre-installs team on 0800 052 1734 - they should be able to confirm installation and delivery of equipment.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Top