Missing VM round Wall Socket

[Sventorax]

Recently ordered M125 Fibre broadband. After address check it said I am eligible for Quick Start package. Received in the post VM router Nr 3. Setup guide advices to plug the cable in round wall socket which I do not have in my property.

I have 18 months ago Sky installed optical cable with Openreach box (photos attached). It has 3 sockets:

1) for power adapter,

2) outgoing ethernet socket (cable goes into my Sky router) and

3) incoming thin green optical cable. 

How to get connected? Is there an option to use that ethernet cable to plug in my VM router like it work now with Sky router?

Or I need some kind of adapter from ethernet style to round VM cable?

Can not understand why I was not offered an engineers visit when I signed up for my contract.

[Client62]

Openreach FTTP and your are changing to VM.
One step beyond !

Call the VM Pre-installation and delivery team on 0800 052 1734.
Explain what needs to be done and book a VM engineer visit,

[goslow]

Cut/paste reply to a 'missing socket' topic is ...

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199

https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308

https://community.virginmedia.com/t5/QuickStart-set-up-and/Diamond-cable-wall-socket/m-p/5430136#M23...

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-lig...

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall...

(styles and colours may vary and branding may be non-VM (such as former cable TV companies).

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.