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Themollytaylor
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Missing Marketing Deal

Hi, we came with Virgin as they had a deal on if you selected ‘this plan’ you’ll get a free amazon echo! I selected the plan. The echo is on our order confirmation. But it’s been 2 weeks and we still haven’t received it. I’ve tried calling but I’m constantly put on hold, I’ve tired their online chat, no response and their text service. Can someone please tell me how I can get hold of virgin to get our amazon echo. Pretty disappointed as a new customer to be honest 😞

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chenks
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Re: Missing Marketing Deal

i believe it's 28 days after your install has been completed before any gifts are shipped out.
this is to ensure people don't sign up, get the gift, then cancel and keep the gift.

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Themollytaylor
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Re: Missing Marketing Deal

Thank you for replying to me. I understand now. I thought that would be the case I just didn’t want to miss out and virgin seem to be impossible to actually get hold of. Thanks!

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