I just upgraded our residential package to the 500meg package with 2x tivo boxes etc. But i kept trying to ask for the self install packages. But they didnt seem to know what i was talking about? Ive got all the latest Hubs and 1x 360meg Hub and 1x 500meg hitron on the same coax. So i kept asking if they could excalate my call to find out if they could send out the upgrade to my Super Hub 3 ASAP otherwise ive got to wait for an engineer slot some time next week. Seeing as ive installed most my upgrades via this method in the past I dont see why i cant get this done now?? Now ive got to pay for an Engineer visit when im a network engineer myself???
Is there anyone who works from VM that might be able to help do this upgrade for me before next week?
If the OP already has two TV boxes then only a hub swap is needed. However I suspect that one TV box is being added and it helps to have a technician ensure that the splitter(s), cabling and probable signal loss is properly sorted out.