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davepeters772
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MY Broadband Modem will not power up

I have a fault with my Broadband Modem it will not power up any more I have no broadband or telephone service 

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sophist
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Re: MY Broadband Modem will not power up

tried a different socket / replacing the fuse?

if that doesn't work then i guess either the power brick or the hub itself (or perhaps both...) have failed and you'll need a replacement. quickest way to getting a new one is calling it in - 150 from a VM landline or 0345 454 1111 from any other..  lines open at 09:00 on a sunday and that's the best time to call for the shortest queue.. 

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Molly_G
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Re: MY Broadband Modem will not power up

Hey @davepeters772,

 

Thanks for your recent post and sorry to hear your modem had no power. I've just had a quick check on the account and can see you've already been able to get a visit booked in. Hope our engineer is able to fix / replace the equipment quickly for you.

 

Keep us posted!

 

Kind regards,

Molly_G
Forum Team



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