Hello Virgin Media,
I'm moving home and want to keep my broadband service but get the message "It looks like Virgin Media isn’t available at your new address". However, the property looks to be supplied with Virgin Media cable already and the neighboring properties in the street are showing on the database as connected and available.
I've tried with Live Chat 3-4 times now, but no luck making progress to get to the bottom of it, although one time they did acknowledge that broadband should in fact be available and they would pass it on to another team, but no reply.
I really want to sort this out as soon as possible.
Thank you
Sherin
