During routine use there is an intermittent loss of all wireless and wired connections to broadband. This can be very frequent sometimes multiple times per hour lasting for up to 10 minutes each time. There are no unusual lights on the super hub 3.0 when this occurs.
Less frequently approximately 5 times per day the main light turns green followed by the wifi and internet connection arrows turning green. This also results in the same loss of connection on all devices.
I have contacted virgin by phone multiple times and engineers have changed the hub twice. Once they changed connectors inside the property and outside to the distribution box mounted on the block of flats. None of this has resolved the problem.
Pre & Post errors look high, but they are accumulative since the Hub3 was last power cycled which could have been some time ago. Please power cycle your hub and post a new set of figures after a few hours, be sure to include your upstream power levels as well
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Although the logs only span 30mins or so, they are showing frequent loss of MAC Layer messages which are an indication of a noisy connection, the RS errors tend to confirm. It would be worth observing the RS error for a steady climb.
You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.