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macritch
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Loss of service

I reported a problem with both Internet and TV this morning. An engineer was booked to visit me tomorrow. The systems seems to be up again so i think the visit in no longer required. I looked for the "Your Appointments" option in my account to cancel this but I can't see it. Does this mean it has automatically been cancelled by Virginmedia?

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Superuser
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Re: Loss of service

Confirmed area faults can result in tech visits being automatically cancelled.

It is always worth checking the service status via the link above.

Interruptions can also be caused by public electricity supply outages in either your estate or an adjacent one. This is the most common reason both TV & Broadband go out at the same time.

All things you need to bear in mind before reporting a fault.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Moderator
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Re: Loss of service

Hi macritch,

I can confirm that your fault was part of a reported area outage and has subsequently been auto cancelled.

Rgds

Ralph_R
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macritch
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Re: Loss of service

Thanks for the feedback. Much obliged.

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