You need to cal in and report ypur loss of service to start the compensation clock ticking. They will also tell you what the problem is and a fix estimate. There is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level, that might not yet be listed on the Service Status web page.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi, I've already done some of that, yesterday I received 3 separate automated text messages from Virgin saying the issue was fixed, well it isn't.. The automated system says there's a problem in my area, yeah I know that, but what I dont know is what is the problem and when will it be sorted.
I had an engineer visit this morning and he was able to fix it. However...
My loss of service started on Tuesday 28th and was only restored today. Please can you check my account details to see whether the loss of service has been properly recorded so that I receive compensation, If you need any account details please send me a personal message on here.