Sorry to hear about this Chrissyg5623,
I've checked everything from this end for you and all appears to be spot on at the moment in terms of equipment levels, etc.
Have things improved for you at all since posting?
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Thanks for keeping in touch
Sorry for the slow speeds you're having at the moment. Are you testing your wireless or hard-wired connection? What devices are you testing?
Catch you soon,
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Thanks for getting back to us about this Chrissyg5623,
I've checked everything from this end for you and I'm unable to locate any active faults relating to this at the moment.
How has your connection been performing recently?