Just lately my broadband has been increasingly randomly losing connection and I get the green lights flashing on the router. Sometimes it resets itself and sometimes I have to switch the router off and back on again. I have no clue what the errors mean, but this is the log:
Network Log Date And Time Error Number Event Description
The T3 errors are indicating the hub is not receiving a response from VMs servers to the keep alive signals the hub is sending to VM's CMTS as part of the station maintenance process .(More info here)
You have other errors like the T4 errors where the hub is disconnecting from the CMTS and re-regestering with the CMTS,and the connection going into partial service mode on the downstream.
Basically there is a line impairment on your local circuit that VM need to investigate. It might be worthwhile giving the white coax cable a quick once over for obvious signs of damage and all connectors are hand tight.
You will need to contact VM for resolution, either by waiting here a few days until a VM Forum Team Member picks up the thread, or give them a call on 151 from a VM line or 0345 454 1111 for a quicker response.
Since installing super hub have had continuous problems with service dropping out, ive been told to leave hub plugged in constantly but had same problems again over this last week. So disappointed with VM
I have constantly having to contact Virgin over loss of connection issues. Only response is to reboot. In the last month I have rebooted so often its becoming a chore. Sometimes it corrects itself but it doesn't help when this is happening 3 to 4 times in an evening or 3 times or more during the day . During peak and off peak times. It's so frustrating. I want to get out of this contract I've never had a service like it! They have offered to replace the hub but I suspect that the issue is far beyond a replaced hub! How do I get out of this contract its not fit for the purpose. Many Virgin users that I know have the same issue