on 22-06-2022 13:45
Why does the internet (both wired and Wi-Fi) keep dropping out? It has been like it for over a week and is most frustrating. I seem to be paying for a service which is not up to performance.
on 22-06-2022 14:56
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.