on 30-11-2021 22:45
I've got absolutely no idea how to raise this issue with Virgin Media except using this forum, so apologies if this is the wrong place. The Virgin Media website is a labyrinth.
After Storm Arwen at the weekend, the Virgin Media external cable running down the front of our flat has come loose and is dangling in front of the neighbours front door. We're in a terraced street that has upper and lower flats and we're in the upper one.
Could someone let me know how I can report this issue to Virgin Media so that they can send someone to come and fix it?
Many thanks!
on 01-12-2021 07:25
on 01-12-2021 10:20
Further to lotharmat's mesage below, attached are some images of the loose cable.
VM team - please let me know what other information you need to get someone out to look at this!
Thanks
on 05-12-2021 10:41
Hi ahoyost,
Welcome to the Community! Thank you for your first post :). Sorry for our delayed response.
Oh dear, that doesn't look very good. Thanks for attaching pictures. I'll make contact with your local Area Field Manager so they can arrange for this to be tidied yup for you.
I'll pop you over a PM now so I can take some details and get this sorted for you. Please look out for my message over at the purple envelope.
Thanks
Beth