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Long wait for QuickStart install pack

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ZenonKusmider
Joining in

on ‎16-01-2023 18:22

Hi, I have just bought M125 broadband and received email from Virgin:

"We're sending your QuickStart install pack very soon...It'll now arrive with you on <8/02/23>"

This is 3 weeks waiting time! Is this normal?

Initially install pack was meant to be delivered 19th January, just few days waiting time.

Is there a way to contact Virgin and ask them for details?

Thank you

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newapollo
Very Insightful Person
Very Insightful Person

on ‎16-01-2023 20:17

Hi @ZenonKusmider 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎16-01-2023 20:17

Hi @ZenonKusmider 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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