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rp1111
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Left virgin media but can't get my credit back

I left virgin in June, and was unable to withdraw the £30 credit immediately as it needed to process our returned equipment, and then there was a website error lasting a long time which meant I couldn't get my money back. After being on the phone today, over 3 months later,  for over 20 minutes, the line dropped out conveniently when I was supposed to be being transferred to somebody who could help me get this back. When I log in, I cant access any of my data. However when I called Virgin still knew all my account details as well as how much I was due to be paid. I am confused as to how I can get this back, as it appears that Virgin is doing whatever it can to avoid paying this back to me.

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Re: Left virgin media but can't get my credit back

Hi rp1111,

 

Thanks for your post 🙂

 

I'm sorry to hear you've not received your cheque refund, I've popped you over a private message so I can take a closer look a this for you.

 

Thanks,

 

Alex_Rm

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