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Avakate12
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Leaving virgin

How do I leave virgin I have tried both phone numbers just to be cut off after 60/64 minutes I am so frustrated 

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newapollo
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Re: Leaving virgin

Hi Avakate12,

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call between 8am and 10am, or late afternoon around tea time to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

If you've received a price increase email and are in contract you may be able to leave without any cancellation fees.  /2021-price-increases 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Avakate12
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Re: Leaving virgin

Thankyou for all your help staying with virgin they reduced my price to £29 for same package 18month contract 

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Z92
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Re: Leaving virgin


@Avakate12 wrote:

Thankyou for all your help staying with virgin they reduced my price to £29 for same package 18month contract 


Just read your new contract carefully, if the £29 is a base price plus discount then although you discount can't decrease, the base price can still increase, so your price can still go up in that case! 

 

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