This is what my ping has been looking like for the past few weeks.
Been on the phone to support who've tried resetting my line from their end and I'm still running into the same issue. Pinging googles DNS servers over 40 pings gives me typically 18ms minimum and over 100ms maximum (it hit 200ms at one test).
I've tried the hub in modem mode and I'm still running into the same issue.
Has anyone else had something like this happen? Any ideas on the best way to get this resolved would be massively appreciated!!
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
Just a follow on from the above issues. Spent a few hours of my week on hold to virgin trying to convince them I had an issue with my connection to be told there was no issue and there was nothing they could do. I eventually got told that I shouldn't have upgraded to a hub 4.0 because I wasn't on a gigabit connection and that this was my issue (also that it was my fault for upgrading to a hub 4.0...)
Managed to get through to someone to get a hub 3 sent out to see if that solves the issue, and it hasn't. Granted I've only had it up and running for around 2 hours or so, buy my BQM is still showing the same graph type.
Does anyone have any idea where I can go from here? I'm getting to my wits end trying to get this resolved over the phone. Genuinely the few posts on here have been FAR more helpful than anything else.
Any further details to help diagnose let me know and I'll grab them!
In addition to the points made by carl, there is a wide spread (6dB) of signal levels across the DOCSIS 3.0 channels, which suggests a possible problem between your Hub and the street box. It's something else that the engineer will need to look at.
It would be worth checking that the coax connections betwen the Hub and the wall are secure.