on 27-08-2021 11:54
Hi I haven’t been sent a landline adapter, I needed this by 20th August . Don’t have the original letter but ordered it in the email sent from VM.
on 29-08-2021 17:20
Hi Barry2015,
Thanks for posting and welcome to our community 🙂
I'm sorry you've not received the adapter, I've emailed the area manager to arrange dropping one off for you, soon as I hear back I'll let you know.
Alex_Rm
on 04-09-2021 09:56
Thank you so much for your help Alex, adapter was dropped off, landline now working perfectly. 👏 After weeks of trying to get this by phoning Virgin Media.
on 06-09-2021 10:48
Hi Barry2015,
Thanks for taking the time to pop back here and update the thread.
We're glad you have the adapter now and things are working as they should be. I have passed your thanks over to Alex.
If you have any further issues, don't hesitate to pop back to us.
Thanks,